Cancellation and Refund Policy
At Velvet Vibe By Veenela, we strive to offer a smooth and satisfying shopping experience. Please read our Cancellation and Refund Policy carefully before placing your order.
1. Order Cancellation
- Cancellations are Not Encouraged.
2. Refund Policy
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Eligibility for Refund:
Refunds are only applicable in the following situations:-
You received a damaged, defective, or wrong product.
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The product was not delivered due to an error on our part.
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Conditions:
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You must notify us within 48 hours of delivery, providing a Opening video along with clear photos and detailed information.
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The product must be unused and in its original packaging with tags intact.
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Non-Refundable Items:
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Customized or altered products.
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Items purchased during clearance or special sales (unless damaged/defective).
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Products returned without original tags or packaging.
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Refund Process:
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Once we verify the issue, your refund will be processed to your original payment method within 7–10 business days.
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In some cases, a store credit or exchange may be offered as an alternative.
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3. Return Pick-up & Shipping
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If your return is approved, we will arrange a reverse pickup (if available in your area) or guide you on how to ship it back.
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In case of customer-initiated returns (e.g., size issues), the return shipping cost will be borne by the customer unless otherwise stated.
4. Contact Us
For any refund or return-related queries, please reach out to:
Velvet Vibe By Veenela
Email : velvetvibe2824@gmail.com
Phone : 09281481188
Hyderabad, Telangana.